FAQ
What materials are used in Roots n Jewels jewelry?
All our jewelry is crafted from high-quality sterling silver and plated with 18K gold for a luxurious finish.
Are your pieces handmade?
Yes, every item is meticulously handmade by skilled artisans to ensure uniqueness and quality.
What makes Roots n Jewels unique?
Each piece tells a story, blending cultural inspiration with modern elegance, handcrafted with care by local artisans.
Do you use natural stones?
Yes, we incorporate natural stones such as aquaprase, turquoise, appetite, sunstone,blue dumortierite, green quartz, moonstone, dumortierite, white buffalo, pink ruby, opal, amethyst, agate, amazonite, rhodochrosite, and blue topaz in our designs to enhance their uniqueness and beauty.
Are your pieces hypoallergenic?
Yes, our jewelry is crafted with skin-friendly materials, suitable for most sensitive skin types.
Inspiration and Craftsmanship
What cultures inspire your designs?
Our designs are inspired by the rich cultural heritage of Morocco, Turkey, Indonesia, Greece, Egypt, Ethiopia, and Paris. As we grow, we plan to collaborate with more artisans and explore the cultural traditions of additional countries, expanding our collection over the years.
Where is your jewelry made?
Our pieces are crafted in the cultures and countries that inspire them, ensuring authenticity and respect for local artistry.
Do you follow ethical production practices?
Absolutely! We prioritize ethical practices and work closely with local artisans to support their craft and communities.
Ordering and Customization
How long does it take to ship my order?
Since all items are made to order, they are typically shipped within 5-7 days of your purchase.
Can I customize a piece?
We offer customization on select pieces. Please contact us at info@rootsnjewels.com for more details.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. After this time, they may already be in production.
Do you offer gift packaging?
Yes, all our items come beautifully packaged, ready for gifting. However, if you’d like a more special or premium packaging option, we offer a luxury gift box for an additional $5. Please add the gift box at the checkout.
Returns, Exchanges, and Warranty
Can I return or exchange my order?
Yes, you can return or exchange your order within 15 days of receipt, provided the item is unused and in its original condition. Personalized items are non-returnable.
Do you offer a warranty?
We stand by the quality of our products. If there are any issues with your jewelry, please contact us, and we’ll make it right.
Shipping and Tracking
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary depending on your location.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor its progress.
Care and Maintenance
How should I care for my jewelry?
To maintain the beauty of your jewelry, avoid exposure to water, perfume, or harsh chemicals. Store them in a dry, cool place when not in use.
Contact Us
How can I contact Roots n Jewels?
You can reach us via email at info@rootsnjewels.com, and we’ll respond within 24 hours.
Where are you located?
Roots n Jewels is based in Florida, USA. We collaborate with artisans worldwide, ensuring each piece reflects the culture and inspiration of its origin.