This Privacy Policy describes how www.rootsnjewels.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Roots n Jewels
info@rootsnjewels.com

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Device Information

• Purpose of collection: To load the Site accurately for you and perform analytics on Site usage to optimize our services.
• Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
• Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information

• Purpose of collection: To fulfill orders, process payments, arrange shipping, provide invoices and confirmations, communicate with you, screen for fraud, and provide product-related information or offers.
• Source of collection: Collected directly from you.
• Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

• Purpose of collection: To provide customer support and respond to inquiries.
• Source of collection: Collected directly from you.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about Shopify's privacy practices here.
• We may share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. For example:

• Google Analytics: Used to understand how customers interact with the Site. You can opt-out of Google Analytics here.
• Advertising Partners: We share information about your usage of the Site, purchases, and interaction with our ads for targeted advertising.

To opt out of targeted advertising, follow the links below:

• Facebook
• Google

You can also opt-out of some services by visiting the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to:

• Provide our services, process payments, fulfill orders, and ship products.
• Keep you updated on new products, services, and special offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

• Your consent,
• Performance of the contract,
• Compliance with legal obligations,
• Legitimate interests, which do not override your fundamental rights.

Retention

When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to delete it.

Cookies

Cookies are small data files that are downloaded to your device when you visit the Site. We use cookies to enhance your browsing experience. For example:

• Necessary cookies: Enable essential functionalities.
• Analytics cookies: Help us understand Site usage and improve performance.

For more information on cookies, visit Shopify’s Cookie Policy.

Do Not Track

Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when such a signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Please review this page periodically for updates.

Complaints

If you wish to make a complaint about our data handling practices, please contact us at info@rootsnjewels.com. If you are unsatisfied with our response, you may file a complaint with your local data protection authority.